Privacy Policy — cq99 is committed to protecting your information

Introduction

Cq99 (referred to as "we", "platform", or "cq99") is a trusted online gaming platform for users in Bangladesh. We place the highest priority on the privacy of our members. This Privacy Policy explains what information is collected when you use the cq99.win website, how that information is used, and what rights you have.

This Privacy Policy applies to all cq99 services, applications, and platforms. By using our services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.

By registering, logging in, playing games, or making any transaction on cq99, you are voluntarily sharing your information and consenting to its processing under this policy. We believe transparency is the foundation of trust, which is why everything is explained in plain, straightforward language.

What information we collect

Cq99 collects user information from various sources. The details are outlined below:

A) Information provided at registration

• Full name & username
• Email address
• Mobile number
• Date of birth (for age verification)
• Address & country
• Password (stored in encrypted form)

B) For identity verification

• Copy of national ID or passport
• Proof of address document
• Selfie or photo (if required)

C) Payment-related information

• BKash, Nagad, or Rocket account number
• Transaction history and amounts
• Withdrawal information

D) Automatically collected information

• IP address and device information
• Browser type & version
• Time spent on site and page visit data
• Gaming activity & betting history
• Cookie and session data

How your information is used

Cq99 uses your information for the following purposes:

We never use your information for ad sales or marketing without your consent.

Cookie Policy

Cq99 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance cookies: For analyzing and improving site performance.
• Functionality cookies: To remember your preferences and settings.
• Analytics Cookies: To understand user behavior (anonymized).

You can delete or block cookies at any time through your browser settings. However, some features may become limited as a result.

Information sharing policy

Cq99 does not sell your personal information to third parties. However, limited data may be shared in the following specific circumstances:

• Payment processors: To process transactions via bKash, Nagad, and Rocket.
• Security partners: To detect and prevent fraudulent activity.
• Legal authorities: To fulfill legal obligations or comply with court orders.
• KYC Verification Services: With trusted third parties for identity verification purposes.

Data retention period

Cq99 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active Accounts: All information is retained for as long as the account remains active.
• Closed accounts: May be retained for up to 5 years after account closure for legal purposes.
• Financial records: Up to 7 years in accordance with international financial regulations.
• Log Data: Typically deleted after 90 days.
• Cookie information: Automatically deleted when the session ends or after the set expiry period.

Your privacy rights

Cq99 fully respects your privacy rights. You have the following rights:

Security measures

Cq99 employs industry-leading security measures to keep your information safe.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall & intrusion detection: An advanced firewall system blocks unauthorized access.
• Two-factor authentication (2FA): For additional account security.
• Regular security audits: Independent experts conduct regular security audits.
• Password hashing: Passwords are never stored in plain text — only as encrypted hashes.
• Data center security: Physical security and 24/7 monitoring.

Third parties & external links

Cq99 works with game providers, payment gateways, and analytics platforms. These third parties are governed by their own privacy policies.

• Game software providers only receive information necessary for gaming operations.
• Payment processors only receive information necessary to complete transactions.
• All third-party partners are contractually required to comply with cq99's privacy standards.
• Cq99 is not responsible for the privacy practices of external websites.

Privacy Policy updates

Cq99 may update this Privacy Policy as needed. We will notify you by email or via an in-platform notice before any significant changes take effect.

• The date of any update will always appear at the top of the page as "Last Updated".
• Continued use of the service after any changes constitutes your acceptance of the revised policy.
• Separate consent may be required for significant changes.

Get in touch

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Support: Live chat support is available 24 hours a day, 7 days a week.
• Response Time: Typically within 24–48 hours.